Refunds

Thirty days, no questions and no form. If Kit Suite is not what you wanted, you get your money back.

Last updated 20 September 2026

How to get one

Email support@kitsuite.app from the address you bought with, or quote your order number. Say "refund". That is the whole process.

You do not have to explain yourself, fill in a form, sit through an offer to keep you, or schedule a call. We would like to know what went wrong so we can fix it, but telling us is optional and has no effect on the refund.

The window

Thirty days from purchase. We do not require you to have used it, or to have not used it. Style twenty kits and decide it is not for you on day 29 — still refunded.

Timing

We process refunds as we see them, usually the same day. The money is returned by the payment provider to the card or account you paid with, and typically lands in five to ten business days depending on your bank. That last part is out of our hands.

What happens to your licence

Pro switches off when the refund goes through, and the key stops validating. Kits you already exported are yours and stay yours — see the licence page. We are not going to ask you to unpublish a pack you sold.

You are welcome to buy again later. A refund does not blacklist you.

Icon packs

Icon packs on a recurring plan can be cancelled at any time from your receipt or account page. Cancelling stops the next charge and you keep access for the period you already paid for. The current month is refundable under the same thirty-day rule as everything else.

Chargebacks

If something has gone wrong, please email us before filing a chargeback. We will almost certainly have refunded you before your bank finishes the paperwork, and a chargeback costs us a fee on top of the refund. There is no test to pass here — we just would rather hear from you.

Questions about any of this: support@kitsuite.app